For the duration of social distancing etc., please note that we will be unable to accept Cheques. There may also be delays/difficulties in receiving physical mail, and so email is recommended for ease of use. Additionally, customers should expect increased turn-around times on order dispatch, due to both social distancing and pressure on delivery services.
Thank you for your patience.
Our stock policy is simple - if there's a price listed on the website, it's in stock. If we run out of something, the item gets delisted and no price is quoted until we can get more. If you want several identical items, it's worth checking that we have enough in hand but otherwise don't worry.
Please note that "Assemble to Order" items usually involve irreversible modifications to the original base product - as such they are custom orders under EU distance selling regulations. They also usually take a couple of days extra, nothing goes out of the door without being tested after reassembly.
ALL motor blocks and chassis are tested here before dispatch. For this reason, if you are purchasing an Aristocraft or Piko unit, the packaging will have been opened and resealed before you receive it - the warranty is unaffected by this. If you plan to modify a block purchased from us, please also test it yourself before carrying out any disassembly/modification - we are very happy to warranty everything we sell, but are unable to accept claims caused by someone else's handiwork.
We have two UK shipping bands - most items are £6 'P&P' flat rate for any quantity, but some smaller items - typically bearings and small kits - are in a £3.60 band (again flat rate for any quantity provided all items are in the lower category). Orders with a goods' value over £250 are carriage paid by us for UK addresses. Each item description on the site lists the item part number, price, and applicable P&P rate. Except by written prior arrangement, shipping is by our choice of courier, normally a 5 day service.
Export (VAT-free outside the EU) is no problem, please email for a quotation to supply your location.
We are happy to accept payment by any of the following methods :
Bank Transfer / Paypal : Please email us at the address below with your requirements and we'll send back a goods invoice including the relevant details for your payment method.
Cheque : Payable to "Resin D'Etre Limited" please, mailed to the contact address below. If you want us to do the maths, email us listing your requirements, and we'll tot it up including postage and email back a proforma invoice. Goods ship after cheques have fully cleared.